Privacy Policy

Introduction

At Tell Mel, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including AI-driven interviews and the creation of legacy books and biographical archives.

Information We Collect

• Personal Information: Includes email addresses, phone numbers, and user-provided content (e.g., recorded interviews, written text).
• Usage Data: Information on how you use our services, such as interaction logs, session data, and analytics.
• Cookies and Tracking Technologies: We use cookies to track user behavior and improve our services. For details, refer to our Cookies Policy.

How We Use Your Information

• To Provide Services: Create personalized legacy books and biographical archives.
• To Improve Our Services: Content may be used to enhance our AI tools. Any usage for improvement is anonymized and aggregated where possible.
• To Target Recommendations: We may use your data to provide tailored recommendations or suggestions, but content is not shared with third parties for advertising.
• To Communicate: For account-related communications, updates, and notifications.

Information Sharing and Disclosure

We share your data only with trusted partners essential for providing our services, including:

• Technology Providers: RetellAI, Twilio, Anthropic, OpenAI, and similar platforms.
• Analytics Providers: Services like Google Analytics and Meta Pixel to track and analyze usage.

We do not sell your personal information to third parties. We ensure that all partners are contractually obligated to protect your data.

Your Rights

• Access: Request access to your personal data.
• Correction: Ask for corrections to inaccurate data.
• Deletion: Request data deletion, subject to legal or operational needs.
• Opt-Out: Decline targeted advertising or analytics tracking by contacting us at support@tellmel.ai.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to Know: You may request a list of personal data we have collected about you in the past 12 months.
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You may opt out of the sale of your personal data (if applicable).
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at support@tellmel.ai.

Data Security

We employ encryption, secure access controls, and regular system audits to safeguard your data. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: